Privacy Policy

Forces Compare Ltd is authorised and regulated by the Financial Conduct Authority under 785329 and with the Information Commissioner's Office (ICO) under ZA337071. Registered Office: Wellfield House, Parkhouse Lane, Keynsham, BS31 2SG, United Kingdom.

We are the data controller for the personal information we process in connection with our claims management services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following categories of personal data:

• Full name
• Date of birth
• Phone number
• Email address
• Postal address
• National Insurance number
• Open banking and financial history data (transaction records, account details, lending products)

We use your personal data to identify, evidence and process financial claims on your behalf. Specifically, we use your information to:

• Verify your identity and eligibility for potential claims
• Analyse your financial history to identify mis-sold financial products
• Prepare and submit claims to lenders on your behalf
• Communicate with you about the progress and outcome of your claims
• Comply with our legal and regulatory obligations

The lawful bases for processing your data are your consent (Article 6(1)(a) UK GDPR) and the performance of a contract between you and us (Article 6(1)(b) UK GDPR).

When you connect your bank account through our secure open banking service, we access your financial data on a read-only basis. This means:

• We can only view your transaction history and account information
• We can never move money from your accounts or make payments
• Your open banking consent automatically expires after 90 days
• You can revoke access at any time through your bank or by contacting us
• All data is transmitted using bank-level 256-bit SSL encryption

We may share your personal data with the following categories of third parties, solely for the purpose of processing your claims:

• FCA-regulated law firms acting on your behalf in relation to your claims
• FCA-regulated claims handlers involved in processing your claims
• The relevant lenders or financial institutions against whom your claim is made
• The Financial Ombudsman Service, if your claim is escalated

We will never sell your personal data to third parties. We do not share your data with any party that is not directly involved in the processing of your claims unless required to do so by law.

We retain your personal data for the following periods:

• Enquiries (no active claim): 3 years from the date of your last contact with us
• Active clients: 7 years from the conclusion of your claim, to meet our legal and regulatory obligations

After these periods, your data will be securely deleted or anonymised.

Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data where there is no compelling reason for its continued processing
• Right to object — you can object to the processing of your data in certain circumstances
• Right to data portability — you can request that we transfer your data to another organisation in a structured, commonly used format

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

If you have opted in to receive marketing communications from us, you can withdraw your consent at any time. You can do this by:

• Clicking the unsubscribe link in any marketing email
• Contacting us by email, phone or post using the details below
• Telling us verbally at any time

Withdrawing marketing consent will not affect the processing of your claims.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

• Email: privacy@getmyclaim.co.uk
• Post: Forces Compare Ltd, Wellfield House, Parkhouse Lane, Keynsham, BS31 2SG, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

You are under no obligation to use a claims management company. You can complain directly to the relevant lender or to the Financial Ombudsman Service for free. For more information, visit www.financial-ombudsman.org.uk.