Complaints Procedure

At Get My Claim (operated by Forces Compare Ltd), we are committed to providing an excellent service. However, we recognise that there may be occasions when you feel we have fallen short. If you wish to make a complaint, we want to make the process as straightforward as possible.

We are authorised and regulated by the Financial Conduct Authority (FRN: 785329) and follow the FCA's complaint handling guidelines.

You can make a complaint by contacting us through any of the following methods:

When submitting a complaint, please include your full name, your contact details, your case reference number (if applicable), and a clear description of the issue you would like us to address.

We will acknowledge your complaint in writing within 5 business days of receiving it. Our acknowledgement will confirm the details of your complaint and let you know who is handling it.

We aim to resolve all complaints as quickly and fairly as possible. In accordance with FCA rules:

• We will investigate your complaint thoroughly and impartially
• We will keep you informed of the progress of our investigation
• We aim to provide a final written response within 8 weeks of receiving your complaint
• If we are unable to resolve your complaint within 8 weeks, we will write to you explaining why and advise you of your right to refer the matter to the Financial Ombudsman Service

If you are not satisfied with our final response, or if 8 weeks have passed since you first made your complaint and you have not received a final response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) free of charge.

You must refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response. If you do not refer your complaint within this timeframe, the Financial Ombudsman Service may not be able to consider it.

Forces Compare Ltd is authorised and regulated by the Financial Conduct Authority under 785329 and with the Information Commissioner's Office (ICO) under ZA337071. Registered Office: Wellfield House, Parkhouse Lane, Keynsham, BS31 2SG, United Kingdom.